You should make every attempt to resolve issues you encounter at work informally, through discussion with the persons involved, and in the spirit of goodwill and cooperation.  If you address potential problems early, they are less likely to escalate into grievances.  Your supervisor or department head may be able to help you resolve complaints and other problems informally and with as little disruption and distress possible.

You should first attempt to resolve grievances with your immediate supervisor and as necessary, with the supervisor of your immediate supervisor.

All supervisors, to the best of their ability, are required to inform, listen to and counsel employees on all matters affecting them and to resolve informally, if possible, all grievances.  In the event the informal attempts to resolve the grievance are not successful and you wish to pursue the matter, you should initiate a meeting with the Director of Human Resources.

The Director of Human Resources shall work with the appropriate parties in an attempt to resolve the grievance informally.  If this process fails to bring about a satisfactory resolution, you may initiate the formal grievance procedure.